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IF YOU ARE UNABLE TO ATTEND AN APPOINTMENT, PLEASE LET US KNOW. In April 2025 there were 14 GP appointments and 70 treatment room/clinic appointments which were not kept by patients. The missed appointments with our nurses amounted to 14 hours and 40 minutes!

SHINGLES VACCINES: This is not a seasonal vaccination programme, so we will contact eligible patients when we are in a position to offer this vaccine.

When requesting prescriptions, please remember that the surgery is closed weekends and Bank/Public holidays, therefore requests for repeat prescriptions will not be actioned until we re-open. You should allow at least 2 working days for processing of weekend requests, and up to 3 working days for requests made when the surgery is closed for longer than the weekend.

We have a Physiotherapist, Mental Health Practitioner and a Social Worker based in the practice who may be a first point of contact for patients.

The Department of Health has developed a “My Waiting Times NI” webpage. This is an information webpage hosted on the HSC website: https://online.hscni.net/my-waiting-times-ni/

Patients in Northern Ireland can access the current average waiting times for outpatient assessments for elective care services within each Trust. The webpage will be updated every month to ensure that users have access to timely, standardised waiting time information. FAQs have also been developed and linked on the webpage to improve the users’ experience and understanding of the information provided. 

We have recently implemented some changes in the way the practice operates.  Between 9am and 2pm daily (with the exception of Wednesday which will be 9am - 11.30am),we will deal with requests for routine appointments and patient enquiries. After this time we will only be accepting emergency calls, calls from other Healthcare Professionals, and providing test results.

Did you know if you are registered for online services,  you can request repeat prescriptions AND book GP appointments through our website?  Contact reception for further details.

We have introduced a text messaging service to contact patients, message will state "from your GP surgery".  If you do NOT want us to contact you by this method, please contact reception.

For everyday health conditions such as: Acne, Athlete's Foot, Diarrhoea, Haemorrhoids, Headlice, Groin Infection, Threadworms, Vaginal Thrush, Earwax, Mouth Ulcers, Oral Thrush, Scabies and Verrucae you can obtain advice and FREE treatment from your local pharmacy under the "Pharmacy First" scheme.  You do not need to contact the surgery.

 

For young people aged 11-19 a new Text-a-Nurse service has been launched. This is a secure, confidential and anonymous service which 11-19 years olds can contact for advice on: emotional health and wellbeing, stress and anxiety, self-harm, alcohol and drugs, body image, smoking, bullying, sexual health, Covid-19 related worry and general health issues. Service is available Monday - Friday, 9am - 5pm during both term time and school holidays. Contact number for Northern Trust area is: 07480 635 982

 

For information on Corona Virus, visit www.pha.site/coronavirus

Public Health Agency, 12–22 Linenhall Street, Belfast BT2 8BS. www.publichealth.hscni.net

IF YOU ARE UNABLE TO ATTEND AN APPOINTMENT, PLEASE LET US KNOW

Thank you for your participation in our recent survey.  We are delighted to announce that 98% of patients surveyed are extremely likely or likely to recommend us.  We will endeavour to action any suggestions where possible.  Sincere thanks for all the kind comments.

IMPORTANT INFORMATION 

Between Thursday 3rd July and Thursday 10th July we will be changing our computer clinical system and this will cause some disruption to our services.

The practice will remain open, however, as we will have very limited access to patient’s medical records, we can only operate a scaled back service and provide:

Emergency appointments; Emergency prescriptions; Emergency treatment room procedures

These changes will affect services such as routine appointments (eg non-urgent blood tests/diagnostics/urine samples), requests for repeat and non-urgent medications, sick-line requests and enquiries for medical records.

 There will be a delay in accessing test results, hospital letters and processing new registrations.

 If you are registered for online services, access to this will cease on Monday 30th June at 6pm.  We will contact you, in due course, with details of how to register for this service in our new system.

 If you have any medication(s) due around this time, we would request that you order your prescriptions earlier.  Our automated prescription request line is: 028 7083 5419.

 To alleviate the pressure on the practice during this time, local pharmacies offer a free “Pharmacy First” service for minor ailments and advice/treatment is available to you.

 We apologise for any inconvenience this may cause but this is situation is beyond our control. We appreciate your patience as we learn our new system.

Welcome to Portstewart Medical Centre

surgery

With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Access

Designated car parking, easy access and toilet facilities are provided for disabled patients.

 

(Site updated 06/06/2025)
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